Is Saksoff5Th Good for Small Businesses? (2026)

Numerous reviewers report issues with shipping and delivery, including delayed shipments, items not being delivered, and packages being left in unsecured locations. Many customers state they never received their items, despite tracking information indicating delivery, and express frustration with the lack of resolution from Saks Off 5th, as one customer noted, "Never received my item although the carrier said it had been delivered."

A significant number of reviewers express dissatisfaction with Saks Off 5th's customer service, citing unhelpful representatives, language barriers, and long wait times for assistance. Customers report difficulty resolving issues related to missing orders, returns, and refunds, with some describing the customer service as "terrible" and accusing representatives of treating customers poorly, as one reviewer stated, "Bottom line, their customer service department should be called TREAT THE CUSTOMER LIKE SHIT."

Many customers complain about difficulties with returns and refunds, including long processing times, denied refunds for items never received, and issues with final sale items. Reviewers report waiting weeks or even months for refunds, and some allege that Saks Off 5th refuses to issue refunds for returned items, leading to accusations of scam-like behavior, with one customer warning, "Warning to all shoppers – Saks Off 5th is a scam. They take back returned items but refuse to issue refunds."

Several reviewers report issues with order fulfillment, such as receiving incorrect items, items with security tags still attached, or orders being canceled after a significant delay. Customers express frustration with the lack of communication regarding order status and the inability to cancel orders, even when they have not yet shipped, as one reviewer noted, "Ordered an item that arrived with the security tag still attached."

Some reviewers express concerns about the quality of products sold by Saks Off 5th, with complaints about damaged items, used merchandise being sold as new, and the inferior quality of materials. Customers report receiving items with scuffs, scratches, or defects, leading to disappointment with the overall shopping experience, as one reviewer stated, "I ordered a soft signature Coach Tabby and when I opened the box it was a used bag with pen marks."